[제품정보] ㆍ용량 및 중량 - 1.4G ㆍ화장품책임판매업자 - ㈜베케이코리아 ㆍ화장품제조업자 - 코스맥스㈜ ㆍ제조국 - 대한민국 ㆍ기능성 - 해당없음 ㆍ제품 주요 사양 - 모든 피부용 ㆍ사용기한 - 제조일로부터 36개월, 개봉 후 12개월 이내 사용 ㆍ사용방법 - 제품 상세페이지 참조 ㆍ품질보증기준 - 사용 전에 반드시 사용법 및 사용시의 주의사항을 숙지 하신 후 사용하십시오. 본 제품에 이상이 있을 경우 공정 거래위원회 고시 “소비자 분쟁 해결 기준”에 의해 교환 또는 보상해드립니다.
1. 화장품 사용 시 또는 사용 후 직사광선에 의하여 사용부위가 붉은 반점, 부어오름 또는 가려움증 등의 이상 증상이나 부작용이 있는 경우 전문의 등과 상담할 것
2. 상처가 있는 부위 등에는 사용을 자제할 것
3. 보관 및 취급 시의 주의사항 가) 어린이의 손이 닿지 않는 곳에 보관할 것 나) 직사광선을 피해서 보관할 것
1. Requirements:
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or -the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
**Return Instructions
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
- the item is returned after 7 days of receipt due to change of mind or incorrect order. - the item has missing parts or is damaged by customer's mishandling. - the item is opened and has significantly lost its value. - the item is used and has significantly lost its value. - the item has lost its value over time and is considered unsuitable for resale. - the case is classified under Article 21 (Restrictions on Withdrawal/Cancellation) of the Act on Consumer Protection in Electronic Commerce Transactions, etc.
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery. *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
[제품정보] ㆍ용량 및 중량 - 1.4G ㆍ화장품책임판매업자 - ㈜베케이코리아 ㆍ화장품제조업자 - 코스맥스㈜ ㆍ제조국 - 대한민국 ㆍ기능성 - 해당없음 ㆍ제품 주요 사양 - 모든 피부용 ㆍ사용기한 - 제조일로부터 36개월, 개봉 후 12개월 이내 사용 ㆍ사용방법 - 제품 상세페이지 참조 ㆍ품질보증기준 - 사용 전에 반드시 사용법 및 사용시의 주의사항을 숙지 하신 후 사용하십시오. 본 제품에 이상이 있을 경우 공정 거래위원회 고시 “소비자 분쟁 해결 기준”에 의해 교환 또는 보상해드립니다.
1. 화장품 사용 시 또는 사용 후 직사광선에 의하여 사용부위가 붉은 반점, 부어오름 또는 가려움증 등의 이상 증상이나 부작용이 있는 경우 전문의 등과 상담할 것
2. 상처가 있는 부위 등에는 사용을 자제할 것
3. 보관 및 취급 시의 주의사항 가) 어린이의 손이 닿지 않는 곳에 보관할 것 나) 직사광선을 피해서 보관할 것
1. Requirements:
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or -the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
**Return Instructions
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
- the item is returned after 7 days of receipt due to change of mind or incorrect order. - the item has missing parts or is damaged by customer's mishandling. - the item is opened and has significantly lost its value. - the item is used and has significantly lost its value. - the item has lost its value over time and is considered unsuitable for resale. - the case is classified under Article 21 (Restrictions on Withdrawal/Cancellation) of the Act on Consumer Protection in Electronic Commerce Transactions, etc.
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery. *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.